🧪How to test my survey

Before publishing your survey, you can preview it on our platform to get an initial look.

However, we understand that you might want to test the real experience before making it live for your customers. Here are a few simple steps to help you smoothly test your survey in a real environment.

Open Your Project

First, go to the project where your survey is set up. Make sure the distribution channel you want to test is enabled. You can check this by looking at the toggle on the right side—if it’s On, that means the survey is currently active.

Thank You" & Order Status Page

If your survey is set to appear on the Thank You and Order Status Page, you can easily test it by placing a test order in your own store. This will let you see exactly how the survey appears to your customers after they complete a purchase.

Pro Tip: Want to make the survey visible only to yourself?

If you’d like to test the survey privately without showing it to real customers, you can use Display Segmentation Settings (Plus plan feature). Simply go to Shopify Segments in your admin panel and create a segment that includes only your test customer account. This way, the survey will only be displayed to your test account and remain hidden from others.

What to Do If the Survey Doesn’t Appear

Are you using Checkout Extensibility?

If you’re using Checkout Extensibility, make sure you’ve added the Gojiberry App Block in your Theme Editor. If the survey is not showing up, please refer to this article for detailed setup instructions.

Retesting the Survey

Surveys are designed to appear only once per customer. If you have already submitted a response for the survey and want to test it again, you'll need to view the Thank You page or Order Status page for an order made using a different email address.

In-Store Widget

If you’re displaying your survey via the In-Store Widget, you can customize its settings to match the experience you want to test. Adjust options such as which page the survey appears on and the timing of when it shows up after a visitor lands on your site. Make sure to configure these settings in a way that makes testing more convenient for you.

What to Do If the Survey Doesn’t Appear

Make sure you have enabled Gojiberry in your App Embeds

1. Open your Theme Editor

2. Go to the "App Embeds" panel

3. Enable "Gojiberry" under App Embeds

   

Retesting the Survey

Just like other surveys, the In-Store Widget survey is designed to appear only once per visitor. If you’ve already viewed it and need to test it again, clear your cookies and site data before refreshing the page. This will reset your visitor identity and allow the survey to appear again.

Alternatively, you can use incognito (private browsing) window to test the survey. This way, you won’t be restricted by the one-time display setting.

Link/QR Code

If you’re distributing your survey through a link or QR code, simply open the link, and you’ll be able to see your survey right away.

What to Do If the Survey Doesn’t Appear

Surveys are designed to appear only once per visitor. If you’ve already viewed the survey and need to test it again, clear your cookies and site data, then refresh the page. This will reset your visitor identity and allow the survey to appear again.

Alternatively, you can use incognito (private browsing) window to test the survey. This way, you won’t be restricted by the one-time display setting.

Deleting Test Responses

If you want to delete your test data, follow these steps:

1. Open your project

2. Scroll down to the Responses section

3. Find your test response and open the individual response page

4. Click "Delete Submission" in the bottom right corner.

This will help keep your data clean and make it easier to manage customer responses.

Please note that we are only removing this data from your survey results, but it will still count toward your plan’s response limit.