🛍️Display survey on post-purchase

Once you’ve created a survey, on your survey project page, turn on the “ Thank you and order status pages".

If your store uses Checkout extensibility, you might need to complete an additional setup step to enable this feature. Checkout this article about the settings.

Display segmentation settings

Gojiberry supports tailoring your audience for more targeted insights.

Easily customize who sees your survey by selecting specific customer groups. For example, you can choose to display the survey to all customers or to specific customer groups.

Your target customers can be set directly using the Shopify segmentation feature.

Post-Purchase Survey Data Tracking

Our post-purchase survey tracking feature allows you to collect customer responses while directly linking them to order details, providing a complete view of purchase data and marketing effectiveness.

Track Survey Responses with Order ID

Every survey response is directly connected to the corresponding order ID, allowing you to trace customer purchase behavior effortlessly. View essential order details such as purchase time, total amount spent, and products bought—helping you analyze how different customer segments convert.

You can find the Responses section at the bottom of each survey project page.

Click "View response" to open an individual submission page.

Then, click the Order number in the bottom left corner to access the order details linked to that specific survey response!

AOV (Average Order Value) Analysis

Automatically calculate the AOV for each response category (e.g., Facebook, Google, word of mouth) to uncover valuable insights beyond just marketing performance. Identify which sources drive higher-value customers and optimize your marketing investments. Additionally, analyze how different customer preferences correlate with purchasing power—helping you refine product development and tailor offerings to high-value segments.

You can view the AOV for each response category in the Survey Results section of your survey project page. This allows you to track the monetary value of different customer groups based on their responses!