🔍Launching your first 1-click survey

Now you’ve setup your app, let’s create a 1-click survey to gather feedback from your customers quickly.

01. From your Gojiberry survey home page, click “Create new research project”

02. Then, select “1-click Survey”

03. You may start with one of our common templates for a jumpstart, or you may start from scratch.

Click on the tab below to view the details about each template

Marketing attribution

Helps you understand where your customers are coming from.

Brand identity

Understand how your customers perceive your company and brand.

New product discovery

Helps you understand if there are any new products that your customers may be interested in.

Purchase motivation

Understand what factors influence your customers to purchase.

Product satisfaction

Find out how your customers feel about a product.

Site usability

Helps you understand if there are any problems in your purchase flow.

User satisfaction

Understand how your customers feel about your site.

NPS

Helps you measure the loyalty of your customers.

Target audience

Helps you understand who your customers are purchasing for.

04. Set the survey content

Here are the different question types:

Checkbox

Checkboxes allow users to select multiple options from a set. This type of input is useful when you want to gather data on all applicable choices for a respondent, as there's no limit to how many options can be checked. It's ideal for questions where more than one answer can be correct or applicable.

Radio button

Radio buttons are used when only one selection is allowed from a set of options. Once a radio button is selected, any previously selected button in the same group is automatically deselected. This is useful for questions requiring a single, definitive choice, ensuring clarity in response.

NPS

NPS is a scale typically ranging from 0 to 10, asking respondents to rate the likelihood of recommending a service or product to others. It's a form of a radio button input where each choice is mutually exclusive, and it helps in measuring customer loyalty and overall satisfaction with a single question. The scores are used to categorize respondents into Detractors, Passives, and Promoters, which helps businesses gauge overall customer satisfaction and loyalty trends.

Because NPS is a commonly used benchmark, we don’t allow editing for this question type.

In our paid plan, you can add images to each option, allowing customers to quickly understand the differences between them. It also allows you to get new kinds of feedback, such as on your visual designs.

If you are on the free plan, click the unlock button below to upgrade in order to access this feature.

You could change the order of an option or delete it by hovering on that option.

05. Preview and Edit UI copy (optional)

Click on Customize UI text on the right top corner and go to the customization page. All texts on all screens of the survey are customizable to your preference.

When you hover on the UI text, editable parts will be highlighted. You may customize them into any wording you'd like:

You may interact with the survey preview and check if everything is good to go. When it’s good to go, hit “Create survey”

07. Congratulations! Now you’ve successfully created your very first 1-click survey. Give it a descriptive title.

On the upper left corner of the project page, you may edit your survey name. Give your survey a descriptive name so you and your team can distinguish it from the others.

08. There’s one last important step, which is to turn on the survey.

You can display the survey on the Thank you and order status page, or on other pages through the In-store widget. Alternatively, you can send the survey link or QR code via other channels. Just toggle on the distribution method on the right side.

The status will turn into “Live” once you’ve turned it on.