📑Launching a multi-question survey

Now that you've set up your survey platform, it’s time to create your first multi-question survey!

01. From Gojiberry’s home page, click on “Create new research project.”

02. Select “Multi-Question Survey” to begin designing your survey.

03. Designing Your Survey

Gojiberry provides 9 different templates ofr you to get a jumpstart in survey design:

Or you could start from a blank survey.

Here are the different question types:

Checkboxes allow users to select multiple options from a set. This type of input is useful when you want to gather data on all applicable choices for a respondent, as there's no limit to how many options can be checked. It's ideal for questions where more than one answer can be correct or applicable.

You can easily modify, delete, or reorder questions by hovering over the options.

You may change the order of the questions, duplicate a question, or delete questions with the buttons at the button of each question card. You could also make a question required.

04. Set incentives

There are several options:

  • Coupon: You may set a set amount coupon that could only be used once and has no time limitation. If you want more customization on the coupon code, you may copy in a discount code from a custom discount you prepared in the Shopify discounts tool. Make sure the discount code matches exactly with the discount you custom created.

  • Points: Use the Shopify Flow app to connect to your favorite point app.

  • No incentives

We recommend coupons or points to increase the response rate as multi question surveys take a little bit more effort for your customers to complete. A good rule of thumb for how much to give your customers is $1/min.

Gojibery automatically sends emails with the incentive codes to your customers. You may change the language of the email. Here's a list of language we support:

You may preview the email:

Uncheck "Sned discount code in an email to my customers" if you don't wish to send the email, or if you wish to use your own email services like Klaviyo. Checkout this article about the advanced settings:

05. Customize UI copy (optional)

When you hover on the UI text, editable parts will be highlighted. You may customize them into any wording you'd like:

06. Preview and Launch Your Survey

Interact with the survey preview to ensure everything is set up correctly. Once satisfied, click “Create survey” to finalize it. Congratulations, you’ve successfully created your multi-question survey!

07. Activating Your Survey

Choose where you’d like to display your survey:

For immediate feedback post-purchase, click “Enable on this page” on the Order Status page.

For broader reach, click “Enable links” to generate a link or QR code that can be shared via email, social media, or included in packaging.

Once activated, the survey status will change to “Live.”

08. Name Your Survey

On the upper left corner of the project page, you may edit your survey name. Give your survey a descriptive name so you and your team can distinguish it from the others.

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